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Q&A

What Forms Of Payment Are Accepted Online?
Privet House Supply accepts American Express, Visa, Master Card, Discover and PayPal.

Are Credit Card Transactions Secure?
Yes.  All credit card information sent to privethousesupply.com is SSL secure and encrypted for complete security.  Once you begin your checkout process everything will go through our secure server.  

What If An Item Is Noted As Being Sold Out (Outta Luck)?
From time to time, our timing may be outta sync...so please call us.  It is possible we are expecting a delivery and can let you know when we are able to accommodate you. 

What Is Your Return Policy?
Returns are accepted within 30 days of receipt of your order for shop credit or exchange only, with the  exception of furniture which is not returnable.  Shop credits will be honored for one year from date of issue. Please contact the shop for approval BEFORE sending items back to us.  Items must be returned in unused condition and with original packaging.  Make sure that items are well-packed and insured for the full amount.  Privet House Supply reserves the right to deny refund or exchange if the merchandise is not received in its original condition.

Shipping costs are non-refundable and all costs for return shipment to Privet House, as well as shipping costs for exchanged items, are the responsibility of the customer. 

All custom orders, special orders or sale items are considered final sale and are non-refundable and non-exchangeable.

What If Something Is Broken Or Damaged?
Despite our best efforts, items are occasionally damaged during shipping.  Should this happen it is important that you keep all of the original packaging and contact us immediately.  We will replace your item and reship as soon as UPS has inspected and obtained possession of the original package and the replacement products are available for shipment.

What Are Your Shipping Charges?
All orders of $150. or more will ship FREE of charge.  All orders under $150. will ship for a flat rate of $15. and exclusions apply where noted. Where exclusions do apply, please call us at 860-868-1800 for details.  For all items listed on 1st Dibs, you must call the shop for a shipping estimate.

What Is Your Shipping Schedule?
Privet House will process and ship your order within 1 to 3 business days via UPS Ground.  If you are in a hurry, please call us BEFORE placing your order online and we will try to accommodate you. 

Can I Have An Online Order Sent To A Different Location Other Than My Billing Address?
Yes, all you need to do is provide us with an alternate shipping address within the United States.  Please note we cannot ship to a P.O.Box.

Can Orders Be Shipped Outside the US?
Yes...Please call Privet House at 1 + 860.868.1800 to facilitate an international shipment.  Customers are responsible for additional charges such as customs, taxes or duties incurred during shipping, and international orders are not returnable.

Does Privet House Supply Provide Gift Wrapping?
We can gift box many items in our signature kraft gift boxes with crinkle, twine and our Privet House label.  We can also include our signature shopping bag and tissue if preferred, or if we do not stock the appropriately sized box.

How Is Sales Tax Calculated On Orders?
We collect sales tax on all orders shipped to addresses within Connecticut, at a rate of 6.35%. 

Can I Purchase A Gift Certificate?
Yes gift certificates are available online in certain denominations.  If you need a different denomination, please call Privet House at 860.868.1800.

How Do I Redeem A Gift Certificate?
A gift certificate is just like cash.  It may be redeemed in our shops but not online.

What Is Your Privacy Policy?
We do not share any of your information...with anyone...ever.

We value our customers and are committed to protecting your privacy.  We do not share your information and we will not use it for any reason other than processing your order.  We will not send additional emails unless it is pertaining to your order or if you have signed up for our mailing list.

What If I Have Another Question?

Hopefully we have done our best to answer most questions. 
If there is anything else you would like assistance with please contact us:

Call: 860.860.1800
Email: shop@privethousesupply.com
Fax: 860.868.1803

Thank You For Shopping At Privet House Supply.


 

 

 

 

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