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Q&A

What Forms Of Payment Are Accepted Online?

Privet House Supply accepts American Express, Visa, Master Card, Discover and PayPal.

Are Credit Card Transactions Secure?

Yes.  All credit card information sent to privethousesupply.com is SSL secure and encrypted for complete security.  Once you begin your checkout process everything will go through our secure server.

Can I Make A Purchase If I Do Not Want To Use My Credit Card Online?

Yes.  We will be happy to take your order by phone, fax or email.  Just provide us with your credit card number, card expiration date with month/year, the verification code on the back of your card (4 digits on front for American Express) and the billing zip code.

What If The Item On The Site Is Noted As Being Sold Out (Outta Luck)?

From time to time, our timing may be outta sync...so please call us.  It is possible we are expecting a delivery and can let you know when we are able to accommodate you.    

What Is Your Return Policy?

Returns are accepted within 30 days of receipt of your order for shop credit or exchange only, with the  exception of furniture which is not returnable.  Shop credits will be honored for one year from date of issuance. Items must be returned in original and unused condition.  Please make sure that items are well packed and insured for the full amount.  Privet House Supply reserves the right to deny refund or exchange if the merchandise is not received in its original condition.  

Shipping costs are non-refundable and all costs for return shipment to Privet House are the responsibility of the customer. Additionally, shipping costs for exchanged items being received by the customer are also the customers responsibility. Returns are not accepted after 30 days from receipt of the order.

All custom orders, special orders or sale items are considered final sale and are non-refundable and non-exchangeable.

To make a return or exchange we recommend using UPS. Please be sure the package is insured for its full retail value.

PRIVET HOUSE
13 East Shore Road
New Preston, CT 0677 USA
860.868.1800

Once we receive the merchandise, the return will be processed within 72 hours and you will receive a confirmation e-mail with either your shop credit information or an order confirmation for the item you have requested in exchange.

Internet returns may also be made in person to Privet House in New Preston, CT within 30 days from the receipt of order during our normal business hours.  We will issue you a shop credit or you may exchange your item for something new.

Does Privet House Supply Provide Gift Wrapping?

Not officially...but feel free to call us and we will do our very best to accommodate you.
 
What Are Your Shipping Charges?

Orders will ship via UPS Ground for $8.95; exclusions apply where noted. Where exclusions apply, you can call us at 860-868-1800 for details.

Do You Have Faster Shipping Service Available?

At this time we only ship UPS Ground.  If you are in a hurry, please call us BEFORE placing your order online and we will try to accommodate you.

What Is Your Shipping Schedule?

We ship orders on Tuesdays and Fridays.  Delivery time will vary based upon your shipping address.

Can I Have An Online Order Sent To A Different Location Other Than My Billing Address?

Yes, all you need to do is provide us with an alternate shipping address within the United States. We cannot ship to a PO Box.

Can Orders Be Shipped Outside the US?

Privet House Supply does not ship online orders outside of the United States at this time. 

How Is Sales Tax Calculated On Orders?

We collect sales tax on all orders shipped to addresses within Connecticut, at a rate of 6.35%. 
 
What If Something Is Broken Or Damaged?

Despite our best efforts, items are occassionally damaged during shipping.  Should this happen it is important that you keep all of the original packaging and contact us immediately.  We will replace your item and reship as soon as UPS has inspected and obtained possession of the original package and the replacement products are available for shipment.

Can I Purchase A Gift Card?

Yes.  However at this time gift cards are not available online.  Please call Privet House at 860.868.1800 for details.

How Do I Redeem A Gift Card?

A gift card is just like cash.  It may be redeemed in our shops but not online.

What Is Your Privacy Policy?

We do not share any of your information...with anyone...ever.

As of October 2015:
Privet House LLC values its customers and respects their privacy. This Privacy Policy applies to personal information that we collect about you through our website. This information is used to improve your shopping experience and to communicate with you about products, news, events and promotions. We do not share any of your information with third parties. This Privacy Policy only covers information collected on the website, and does not cover any information collected offline by Privet House or Privet House Supply, including information collected at our stores.
This policy describes the personal information we collect about you, why we collect it and how we use it. Our policy also describes the choices you can make about how we collect and use certain of that information. If our information practices change, we will post an updated policy on our website.
Information We Collect and How We Use It:
We sometimes ask you for certain kinds of personal information to provide the services you request. This information includes:
Shopping - Through this website, you will be able to purchase products sold by Privet House Supply. We ask for information such as your name, billing and shipping address, telephone number, email address and payment card information in order to process your purchase, confirm your order and ship the items to you. If you elect to be added to the Privet House Supply email list, we may use your contact information to communicate with you about our products, services and promotions.
My Account - You have the opportunity to create a personal shopping account with Privet House Supply, which allows you to shop faster and easier. Using a user name and a password of your choice, you may access your account online at any time to add, delete, or change information. In creating this account, you authorize Privet House Supply to store your name and email address.   If you ever use a public computer to visit the “My Account” section of our website we strongly encourage you to log out at the conclusion of your session. By doing so, although your information will still be stored with us, it will not be accessible to anyone else from that computer.
Email List - When you create an account with Privet House Supply, you will be given the option to be added to the Privet House email list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. Subscriptions to the email list can be cancelled at any time. To be removed from our email list, please email us at shop@privethousesupply.com. 
What If I Have Another Question?

Hopefully we have done our best to answer most questions. 
If there is anything else you would like assistance with please contact us:

Call: 860.860.1800
Email: shop@privethousesupply.com
Fax: 860.868.1803


Thank You For Shopping At Privet House Supply.


 

 

 

 

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