Frequently Asked Questions

What Forms Of Payment Are Accepted Online?

Privet House Supply accepts American Express, Visa, Master Card, Discover and PayPal.

What Are Your Shipping Charges?

All orders of $150.00 or more will ship FREE of charge via UPS Ground.  All orders under $150.00 will ship for a flat rate of $15.00 and exclusions apply where noted.

What Is Your Return Policy?

Returns are accepted within 30 days of receipt of your order for shop credit or exchange only. Shop credits will be honored for one year from date of issue. Please contact the shop for approval BEFORE sending items back to us.  Items must be returned in unused condition and with original packaging.  Make sure that items are well-packed and insured for the full amount.  Privet House Supply reserves the right to deny refund or exchange if the merchandise is not received in its original condition.

Shipping costs are non-refundable and all costs for return shipment to Privet House, as well as shipping costs for exchanged items, are the responsibility of the customer. 

All custom orders, special orders, furniture and sale items are considered final sale and are non-refundable and non-exchangeable.

What If An Item Is Noted As Being Sold Out?

From time to time, our timing may be outta sync...so please call us.  It is possible we are expecting a delivery and can let you know when we are able to accommodate you. 

What If Something Is Broken Or Damaged?

Despite our best efforts, items are occasionally damaged during shipping.  Should this happen it is important that you keep all of the original packaging and contact us immediately.  We will replace your item and reship as soon as UPS has inspected the original package and the replacement products are available for shipment.

Does Privet House Supply Provide Gift Wrapping?

We can gift box many items in our signature kraft gift boxes with crinkle, twine and our Privet House label.  We can also include our signature shopping bag and tissue if preferred, or if we do not stock the appropriately sized box. Please contact us if you have a special request.

How Is Sales Tax Calculated On Orders?

We collect sales tax on all orders shipped to addresses within Connecticut, at a rate of 6.35%.

What Is Your Privacy Policy?

We do not share any of your information...with anyone...ever.

What If I Have Another Question?

Hopefully we have done our best to answer most questions. 

If there is anything else you would like assistance with please contact us:

Call: 860.860.1800

Email: info@privethouse.com

Fax: 860.868.1803

Thank You For Shopping At Privet House Supply.

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